Refund policy
Last Updated: July 2026
At J. Michelle Hair Co., we take pride in providing premium-quality human hair products. Due to the hygienic nature of our products, we ask that you carefully review our return policy before placing your order.
Returns
We gladly accept returns on eligible wigs within 7 days of delivery.
To qualify for a return, the wig must:
- Be unworn and uninstalled
- Be unaltered in any way
- Not be cut, colored, bleached, plucked, customized, or chemically treated
- Have the lace completely intact and uncut
- Be returned in the same condition it was received
Accessories and complimentary items included with your order do not need to be returned to receive a refund.
Non-Returnable Items
For hygiene and quality assurance, we cannot accept returns on wigs that have been:
- Installed
- Worn
- Cut
- Colored
- Bleached
- Plucked
- Customized
- Chemically treated
- Damaged due to improper care or misuse
Any wig that does not meet our return requirements will be returned to the customer at the customer’s expense.
Exchanges
We are happy to offer exchanges on eligible wigs.
To qualify for an exchange, the wig must:
- Be uninstalled
- Be unaltered
- Have the lace uncut
- Be returned in its original condition
Customers are responsible for any price difference between exchanged items.
Refunds
Once your return has been received and inspected, we’ll notify you of the approval or denial of your refund.
If approved, your refund will be issued to your original method of payment within 5–10 business days, depending on your financial institution.
Original shipping charges (if applicable) are non-refundable.
Damaged or Incorrect Orders
If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging (if applicable)
We’ll work quickly to make it right.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error made by J. Michelle Hair Co. (such as receiving the wrong item).
We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.
How to Start a Return
To request a return or exchange, please contact us at:
Please include:
- Your full name
- Order number
- Reason for the return or exchange
Our team will provide you with the next steps.
Our Promise
At J. Michelle Hair Co., our goal is to provide every customer with a luxury shopping experience built on quality, honesty, and exceptional customer care. If you have any questions before placing your order, we’re always happy to help.