Shipping policy
Last Updated: July 2026
At J. Michelle Hair Co., we are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your doorstep.
Free U.S. Shipping
We proudly offer FREE Standard Shipping on all U.S. orders.
No minimum purchase required.
Processing Time
All orders are processed within 3-5 business days.
Once your order has been processed, you will receive a confirmation email with your tracking information.
Please note: Processing time is separate from shipping time.
Shipping Time
Estimated delivery times:
- Standard Shipping (FREE): 3–7 Business Days
Please note that shipping times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you’ll receive an email containing your tracking number so you can follow your package every step of the way.
Local Pickup (Houston, TX)
Houston-area customers may choose Local Pickup at checkout.
Once your order is ready, we’ll contact you with pickup instructions and scheduling information.
A valid photo ID may be required upon pickup.
Local Delivery (Houston, TX)
We also offer Local Delivery within select Houston areas.
Delivery availability will be confirmed during checkout or after your order is placed.
We’ll contact you to coordinate a convenient delivery time.
Incorrect Shipping Information
Please ensure your shipping address is correct before completing your purchase.
J. Michelle Hair Co. is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Stolen Packages
Once your order has been marked as delivered by the shipping carrier, J. Michelle Hair Co. is not responsible for lost or stolen packages.
If you believe your package has been lost in transit, please contact us at:
We’ll gladly assist you in filing a claim with the shipping carrier when appropriate.
Shipping Delays
While we strive to ensure timely delivery, unexpected delays may occur due to weather conditions, holidays, or carrier-related issues.
We appreciate your patience and understanding during these situations.